Deposit not showing: what to do
Do not pay twice. Run these checks first.
1. Did the wallet complete the payment?
Open your wallet transaction history. If the payment is not listed as successful, nothing was sent and you can retry.
2. Check the details
Confirm you used the amount, number or reference shown in the cashier, exactly as displayed.
3. Refresh and wait a few minutes
Reopen the app or reload the site and check DBBet's transaction history. Some deposits credit after a short delay.
4. Contact support with proof
If your wallet shows it as successful but DBBet does not, send the reference, amount, date and time and a screenshot of the wallet receipt. Do not deposit again while you wait.
Trace the payment: three records to collect
A missing deposit is easiest to solve when you can point to exact records. Before anything else, gather these three, because support will ask for them:
- The wallet's transaction ID. Mobile wallets give every payment a unique system-generated ID. In bKash it is called the TrxID, and you will find it in the app's transaction history, on the receipt, and in the confirmation SMS. Other wallets show a similar reference in their own history.
- The exact time. Note the date, hour and minute from the wallet receipt. Your clock and the wallet's may differ by a minute, so use the wallet's.
- The exact amount. Include any fee the wallet showed. The amount you meant to send and the amount that left your wallet should be the same figure you typed in the cashier.
Take a screenshot of the wallet receipt now. Receipts are easy to lose when you scroll back through a long history.
The usual window, and when to start worrying
The minimum deposit is 200 BDT, and deposits are usually credited within 10 to 15 minutes. That is the window to use, not a guarantee. Inside it, the right move is to do nothing: refresh the app, check your DBBet transaction history, and wait. Past it, work through the table below from top to bottom, because the earlier rows are the most common.
| What you find | Likely cause | What to do |
|---|---|---|
| Wallet shows failed, money still in your wallet | The payment never completed. | Nothing was sent. Start again from the cashier. |
| Wallet shows failed, but money left your wallet | The wallet is holding or reversing the amount. | Open the wallet's own help section with the transaction ID. DBBet cannot release a payment it never received. |
| Wallet shows success, DBBet shows nothing after the window | The payment may not have been matched to your account yet. | Send DBBet support, from inside your account, all three records and a screenshot. |
| The amount differs from what you entered | A typing slip or a different amount was confirmed in the wallet. | Tell support both figures and the transaction ID. |
| The number or reference differs from the cashier | The payment went to a different destination or lacks the reference. | Stop paying and contact support immediately with the receipt. |
Limits and wallet-side blocks
A payment can also stall inside the wallet. Wallet limits and charges are set by your provider and can change at short notice, including by central-bank instruction. Check the current limits inside your wallet app. A wallet that is unverified, restricted or low on balance after fees can also refuse a payment without a clear message. And make sure the wallet is in your own name. Wallet accounts are usually tied to a national ID, and a deposit from a relative's wallet is a common reason a payment cannot be matched.
If you paid twice
Duplicate payments happen when a page freezes and you tap again. If your wallet shows two successful payments for one intended deposit, do not pay a third time to "fix" it. Give support both transaction IDs, both times and both receipts, and say which payment you intended. Wait for their reply before you do anything else with that wallet.
A message template for support
Copy this, fill the brackets and send it once from inside your account:
Account ID: [your ID]
Wallet used: [bKash / Nagad / Rocket / USDT]
Wallet number: [last 4 digits]
Transaction ID: [from the receipt]
Date and time: [date, hour, minute]
Amount sent: [amount] BDT
Status in wallet: successful
Time passed since payment: [minutes]
Screenshots attached: wallet receipt and DBBet transaction history
Please check and tell me the next step.
How to avoid it next time
- Make your first deposit small, near the 200 BDT minimum, so a mistake is cheap.
- Copy the number or reference from the cashier instead of retyping it.
- Use one wallet in your own name and stay with it.
- Save a screenshot of every receipt until the balance appears.
The wallet deposit guide walks through the full flow with examples, and the payments page lists the wallets and minimums. Watch for fake support: nobody should ask for your PIN or OTP, as the scam guide explains.