Fix a problem
Withdrawal not received
What each status means and what to check first.
KYC verification explained
Documents, photo tips and how to avoid rejection.
Deposit not showing
How to trace a wallet payment that has not reached your balance.
Still stuck? Check wallets & payments or message DBBet support from your account.
Which page do I need?
The three checklists above fix a problem that has already happened. The guides below help you avoid the problem in the first place. Pick the line that matches your situation.
| Your situation | Start here |
|---|---|
| You are about to make your first deposit | Wallet deposit guide and wallets and payments |
| A deposit has not appeared yet | Deposit not showing |
| You want to cash out smoothly | Safe withdrawal guide, then KYC verification |
| A withdrawal is late or rejected | Withdrawal not received |
| You are unsure about a bonus | Bonus checklist and bonuses |
| You received a suspicious message or file | Fake apps and scam messages |
| You want to understand prices and stakes | Odds explained and staking and budgets |
| Betting feels harder to control | Responsible play toolkit |
What to have ready before you ask support
Support can only look at what you give it. A short message with the right details is usually answered faster than a long one without them. Prepare your account ID, the date and time, the amount, the wallet used, the transaction ID from your wallet app, and a screenshot. Send one message and wait for the reply instead of sending several, because repeated messages about the same problem slow the queue. Account support is inside your DBBet account. The contact page is only for corrections to this site and privacy questions, because we cannot see your account, balance or withdrawals.
Never share these with anyone
Your password, your wallet PIN and any one-time code are yours alone. Genuine support does not ask for them. If someone does, stop the conversation and read how to spot scam messages.